Feb 19, 2021
On today's episode we talk to Jim Bennett, the longtime (and former) owner of Worldwide Express about focusing on the idea and not the business of running the business, the Seven P's, believing in yourself, projecting positivity, the benefits of using playbooks and role-playing (and practice), learning what not to do, how a few key people can make a difference and why you always deliver bad news over the phone (and not by text or email).